Reference

How iontogel login Handles Your Personal Data

Our Privacy Policy sets out exactly what personal information we collect when you open an account or make a deposit via DANA, OVO, GoPay or QRIS, how we…

Data collected at account openingDANA, OVO, GoPay & QRIS transaction recordsCookie & device usage disclosureYour right to access or delete data24-hour data-enquiry support channel
iontogel login How iontogel login Handles Your Personal Data
DATA ENQUIRY CHANNELS

Contact Us About Your Privacy

You can reach our privacy team through three direct channels, available every day of the week. Whether you need to correct a detail on your account, request a copy of your stored data, or ask how a DANA or OVO transaction record is held, our team responds within one business hour during operational windows. Enquiries submitted outside those hours are queued and answered from 08:00 WIB the next morning.

Team online

Live Chat

Open the chat widget inside your account dashboard any time between 08:00 and 23:00 WIB to reach a privacy-trained agent who can pull up your data record on the spot.

Email Privacy Desk

Send your data-access or deletion request to our dedicated privacy email address; we acknowledge within two hours and resolve most requests within 72 hours on working days.

WhatsApp Support

Message our WhatsApp line with your registered account number and your privacy question; agents handle data enquiries separately from general account support for faster resolution.

DATA HANDLING STANDARDS

Six Ways We Protect Your Information

Data protection at iontogel login is built around six concrete practices covering storage, access, cookies, retention, account security and your right to correct or remove your information.

Encrypted Storage

All personal data is stored using AES-256 encryption at rest. No plain-text records of your name, phone number or registered email are held anywhere in our infrastructure after initial verification.

Cookie Disclosure

We use session cookies to keep you logged in and analytics cookies to count page visits. You can review and withdraw cookie consent at any time from the Privacy Settings tab inside your account.

Account Security Steps

Two-factor authentication is available for every account. Activating it takes under 90 seconds from Settings → Security, and it applies at every login regardless of device or network location.

Data Retention Schedule

We keep active account data for as long as your account remains open. Once you request closure, non-financial records are purged within 30 days; transaction records are retained only as required by applicable Indonesian regulations.

Access & Correction Rights

You may request a full export of the data we hold about you at any time. Corrections to inaccurate registration details can be submitted through the Account Settings page or via our privacy email desk.

Third-Party Sharing Limits

We share transaction references with DANA, OVO, GoPay and QRIS only to the extent needed to process your payment. No personal profile data is sold or passed to advertisers under any circumstance.

Frequently Asked Privacy Questions

The questions below cover what our visitors ask most often about how we handle personal data, cookies, payment records and account access rights. If your question is not here, our privacy desk is reachable via live chat from 08:00 to 23:00 WIB or by email at any hour.

We collect your name, email address, phone number and date of birth at registration. After that, we log login timestamps, device type and IP address for security purposes. We do not collect payment credentials directly — those stay with DANA, OVO, GoPay or QRIS.

When you deposit via DANA or OVO, we receive only a transaction reference number and the amount. Your full e-wallet credentials, PIN or linked bank details are never transmitted to or stored on our servers. Records are encrypted and retained only as long as Indonesian regulations require.

Yes. Send a data-access request to our privacy email desk or use the live chat between 08:00 and 23:00 WIB. We aim to deliver a full export within 72 hours on working days. The export includes registration data, session logs and transaction references.

Submit a deletion request via email or live chat, quoting your registered account number. Non-financial records are purged within 30 days of account closure. Transaction records are kept only for the period required by applicable Indonesian law, after which they are also removed.

We use session cookies for login continuity and analytics cookies to measure page performance. No third-party advertising cookies are placed without your consent. You can review, accept or withdraw each cookie category from the Privacy Settings tab inside your account at any time.

We share only the minimum data needed to process your payment with DANA, OVO, GoPay or QRIS. No personal profile information is passed to advertisers or data brokers. We may share data with regulators where local law requires us to do so.

Log in, go to Account Settings and select Edit Profile to correct your name, phone number or email address. If the field is locked, contact our privacy desk via live chat or email and an agent will verify and update the detail within one working day.